Our Commitment to You
At Ellia we want you to feel confident, safe and supported when you use our services. This page explains how we work and the standards we hold ourselves to. You will find information on how referrals and onboarding happen, how we keep people safe, how to raise a concern if something is not right, and the code of conduct our team follows.
Our aim is to be open and transparent so you know exactly what to expect from us and how we will support you.
How We Work
Our Referrals Policy
We make it easy for professionals, families and neighbours to connect someone with Ellia. You can see exactly how the process works in our Referrals and Onboarding Procedure.
Our Complaints Policy
If something is not right, we want to hear about it. Our Complaints Procedure explains how you can raise a concern and what you can expect from us.
Our Safeguarding Policy
Keeping people safe is central to what we do. Our Safeguarding Policy sets out how our team responds if there are any concerns about safety or wellbeing.