Terms and Conditions

Community Support Solutions Ltd (Trading as Ellia) Company Number: 16437222 Registered in England and Wales

1. Introduction These Terms and Conditions apply to services provided by Community Support Solutions Ltd (Ellia). By using our services or submitting information through our website, you agree to these Terms.

2. Our Services Ellia provides non-medical support to individuals living at home. Services are agreed in advance and may be reviewed over time.

3. Respect and Care At Ellia, we are committed to treating all customers with respect, dignity, and compassion. We aim to deliver services in a kind, professional, and person-centred way.

4. Client Responsibilities You agree to provide accurate information, inform us of any relevant risks or access requirements, ensure your home is a safe environment, and not request services outside the agreed scope.

5. Fees and Cancellations Fees are agreed in advance. We ask for at least 24 hours' notice for cancellations or changes. Late cancellations may be charged. Services may be paused if payment is significantly overdue.

6. Ending Services Either party may end services by providing two weeks' written notice. In serious cases where safety, conduct, or non-payment is a concern, services may be ended immediately.

7. Privacy and Safeguarding We handle personal information in line with UK GDPR and our Privacy Policy. All staff are DBS-checked and safeguarding concerns are handled appropriately.

8. Liability and Insurance We hold public liability insurance and take reasonable care when delivering services. Our liability is limited to the value of the services provided, unless required otherwise by law.

9. Changes to These Terms We may update these Terms from time to time. Where changes are made, we will provide reasonable notice. Continued use of our services confirms acceptance of the updated Terms.

10. Governing Law These Terms are governed by the laws of England and Wales, and any disputes will be handled through the appropriate UK courts.

11. Acceptance of Terms By using our services or submitting information through our website, you confirm that you have read, understood, and accepted these Terms and Conditions.

If you have any questions about these Terms and Conditions, please contact us at hello@ellia.org.uk.