Privacy Policy

Last updated: 13.05.2025

At Ellia, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information. Ellia is a UK-based organisation offering non-medical in-home support and companionship services across Gloucestershire.

1. Who We Are

Ellia is the trading name of COMMUNITY SUPPORT SOLUTIONS LTD (16437222), a company registered in England and Wales with registered office at:

Address: Palace Chambers, 38-43 London Rd, Stroud, GL5 2AJ

Company Number: ZB898948 
Email: hello@ellia.org.uk
Phone: +44(0) 1452 447 109
ICO Registration Number: C1684580

2. What Information We Collect

We may collect and process the following personal data:

When you visit our website:

• IP address, browser type, operating system

• Pages visited and time spent

• Cookie preferences

When you make an enquiry:

• Full name

• Email address

• Telephone number

• Postcode

• Any message or information you choose to provide

When you use our services:

• Client’s full name and address

• Emergency contact information

• Health or mobility information (only if provided with consent)

• Payment and billing details

For job applications:

• CV and employment history

• References

• Any information you submit via application forms

3. How We Use Your Information

We use your data to:

• Provide and manage our services

• Respond to your enquiries

• Communicate with you about appointments, services or changes

• Send invoices and manage payments

• Ensure your wellbeing and safety (with your consent)

• Comply with legal or regulatory obligations

We only process personal information where we have a legal basis to do so, such as your consent, a contract, a legal obligation, or our legitimate interests.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your data with:

• Our vetted support team and staff (where required for service delivery)

• Payment processors (for invoicing)

• Professional advisors (accountants, legal)

• Regulators or authorities where legally required

We only share what is necessary and always ensure appropriate safeguards are in place.

5. How We Store Your Data

Your data is stored securely using password-protected systems and encrypted storage, with access limited to authorised staff.

We retain your data:

• For as long as you use our services

• For 6 years after the end of a service agreement (for legal/tax purposes)

• Or until you ask us to delete it (where applicable)

6. Your Rights

Under the UK GDPR, you have the right to:

• Access the data we hold about you

• Correct or update inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent (where processing is based on consent)

• Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

To exercise your rights, email us at: [Insert Email Address]

7. Cookies

We use cookies on our website to improve user experience. You can manage your cookie preferences via your browser or through our Cookie Notice.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices. Please read their policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and, where appropriate, notified to you.

10. Contact Us

If you have any questions about this policy or your data, please contact:

Ellia
www.ellia.org.uk
Email: hello@ellia.org.uk
Phone: +44(0) 1452 447 109