Attendance Allowance Support
What We Offer
Attendance Allowance can make a real difference, but the form is long and the questions can be difficult to answer, especially when health, fatigue, memory issues or anxiety are part of the picture.
Ellia supports you to make an Attendance Allowance claim clearly and accurately. We help you describe what day-to-day life is really like, organise supporting information, and prepare a submission-ready application.
You pay nothing upfront.
What Attendance Allowance is for
Attendance Allowance is a benefit for people over State Pension age who need extra support because of illness or disability. It can apply whether the support you need is physical help, prompting, supervision, or someone keeping an eye on you to stay safe.
If you are not sure whether you qualify, we can talk it through.
How Ellia can help
Attendance Allowance forms work best when they include specific, consistent examples of how your needs show up across a typical day and night.
We can support you with:
making sense of the questions and what they are really asking
capturing day needs and night needs clearly
describing supervision and safety needs in a straightforward way
reflecting variability, fatigue, good days and bad days
identifying what supporting information may help (with your permission)
organising everything into a tidy, submission-ready pack
You stay in control throughout. We will review the final version with you before anything is submitted.
Who We Help
People over the state pension age who want to stay independent at home
You might be managing illness, disability or reduced mobility and finding everyday tasks harder than they used to be. This can include needing help, prompting or supervision with things like washing, dressing, preparing food, taking medication, moving around safely, or getting through the day without becoming exhausted.
People whose Attendance Allowance needs are hard to explain
Many people qualify for Attendance Allowance, but struggle to capture it on a form. This is common if you have good days and bad days, your needs vary, or you cope in public but find home life difficult. We help you describe day needs and night needs clearly, including supervision, prompting, memory issues, anxiety, falls risk, and the help you need to stay safe and well.
Families, neighbours and carers supporting an older parent or relative
If you are helping a parent or relative claim Attendance Allowance, the paperwork and evidence can be a lot, especially if you live at a distance or you are juggling work and family life. We support you to gather the right information, organise supporting documents, and keep the Attendance Allowance claim moving, with clear consent and permissions in place.
No upfront cost.
Our fee is a flat £350 success fee, payable only if your Attendance Allowance claim is awarded.
If the claim is not successful
If the claim is refused, we will continue to support you through the next stages, including mandatory reconsideration, appeal preparation, and tribunal support, at no cost to you.
We will confirm the scope in writing at the start so everything is clear.
Fees
How does Attendance Allowance application work?
We keep Attendance Allowance support simple and structured, so you always know what is happening next.
1) Free, confidential call (30 minutes)
We start with a short call to understand your situation and check whether an Attendance Allowance claim sounds appropriate. If it is, we explain what we’ll need from you and what the timeline usually looks like.
2) Capture your day-to-day needs (and night needs)
Attendance Allowance is decided on how your health affects daily living. We ask clear, practical questions to capture:
day needs (what support you need during the day)
night needs (what happens overnight, including sleep disruption and safety)
supervision and prompting (for memory, medication, meals, washing, dressing, and staying safe)
variability (good days, bad days, fatigue, flare-ups)
3) Evidence planning and document gathering
We help you work out what supporting information could strengthen your Attendance Allowance application and how to obtain it. This might include appointment summaries, care notes, medication lists, or other relevant paperwork. We keep this proportionate. You do not need to produce a “perfect file” to apply.
4) Drafting your Attendance Allowance form
We draft clear answers that reflect your reality, using straightforward language and real examples. We also check the application is consistent across sections, so it reads clearly for the decision maker.
5) Review and finalise
We go through the completed Attendance Allowance claim with you, make any changes, and then prepare a tidy, submission-ready pack. You will know exactly what to send, where to send it, and what to keep for your records.
6) After you submit
If you receive an Attendance Allowance decision and it does not look right, we can help you understand the outcome and support you with the next steps. That can include a mandatory reconsideration, an appeal, and tribunal support if needed.
Let’s get started
Fill in this form and we’ll be in touch to arrange a free 30-minute confidential consultation at a time that suits you.
Questions?
Attendance Allowance paperwork can feel like a lot. If you want someone to guide you through it, get in touch and we’ll book a free 30-minute confidential call.
Email: hello@ellia.org.uk
Phone: +44 (0) 1452 447 109
Frequently Asked Questions
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Attendance Allowance is a UK benefit for people over State Pension age who need extra help, prompting or supervision because of illness or disability. It is based on your care and supervision needs, including day needs and night needs, not on your diagnosis alone.
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You may be able to claim Attendance Allowance if you are over State Pension age and your health means you need support to manage daily life safely. This can include physical help (for example washing or dressing) and also prompting or supervision (for memory issues, medication, meals, or staying safe).
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Yes. Many people claim Attendance Allowance while living alone. The key is showing the help you need, even if you are currently coping by avoiding tasks, taking risks, or relying on occasional support from family or friends.
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Yes. You do not need to have a formal carer to claim Attendance Allowance. The claim is about the support you reasonably need, not only the support you are already receiving.
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No. A diagnosis can help explain your situation, but Attendance Allowance decisions focus on how your condition affects you day to day, including reliability, safety, and whether you need prompting or supervision.
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Help can include physical assistance, but also prompting, supervision, or someone keeping an eye on you to reduce risk. Examples can include support with medication, meals, washing, dressing, mobility around the home, falls risk, confusion, anxiety, or managing fatigue.
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Day needs are the support you need during the day to manage safely. Night needs are what happens overnight, such as needing help to get to the toilet, being awake due to pain or breathlessness, confusion at night, falls risk, or needing someone to check on you.
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Timescales can vary. The process usually includes completing the Attendance Allowance form, submitting it, and waiting for a decision. We will talk you through the likely timeline for your situation and what to expect after you apply.
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In some cases, Attendance Allowance can be paid from an earlier date, depending on when you claim and your circumstances. We can explain what applies in your case and how to avoid delays.
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Yes. Attendance Allowance is separate from the State Pension. Many people receive Attendance Allowance alongside their State Pension.
Key Documents and Policies
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Privacy Policy
Explains what personal information we collect, why we collect it, how we store it, and your rights under UK GDPR.
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Cookie Policy
Sets out how cookies are used on our website, the types of cookies we may use, and how you can manage your preferences.
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Complaints Policy
Describes how to raise a complaint, what happens next, and the timescales we aim to work to.
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Safeguarding Policy
Explains our approach to safeguarding, what we look out for, and how concerns are raised and handled.
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Attendance Allowance Terms
Outlines what our Attendance Allowance support service includes, what it doesn’t include, how consent works, and our £350 success fee arrangement.